FAQs

Order and Delivery

Q: Where do you deliver, and how can I check if my area is covered?
A: We deliver to Europe and Switzerland. If you are unsure of your delivery area, please contact us at hello@matchabotanicals.com , and we will do our best to accommodate your request.

Q: When will my order be delivered?
A: At Matcha Botanicals, we are committed to delivering your order to you as quickly as possible. We generally aim to dispatch your parcel on the same day as your payment. Although sometimes logistical delays may occur, we promise to keep you informed by phone or email. Here is a quick overview of our delivery times:

  • France: Expect your order within 2-3 working days.
  • Germany, Austria, Netherlands, Portugal, Italy, Belgium and the rest of the European Union: Delivery takes approximately 5-6 working days.
  • United Kingdom: Your order should arrive in 7-8 working days.

For our Swiss customers (Postpac 100% Insured):

  • Collections take place on Mondays and Thursdays.
  • Your package reaches Swiss Post on Tuesday or Friday, and should be with you in 1-2 business days from there.

Using DHL? Here's what to expect:

  • In France: We prepare your order within 24 hours, and DHL delivers the next day.
  • Rest of EU: After 24 hours preparation, expect delivery in 2-3 days.
  • Switzerland: Likewise, after 24 hours of preparation, delivery takes 2-3 days.
  • International: Delivery usually takes 5-7 business days.

Please note that these are estimated times and may occasionally vary due to unforeseen factors.

Q: What should I do if my package arrives damaged or opened?
A: Please refuse delivery if the package appears tampered with. If you find damaged products inside, we sincerely apologize and ask you to send photos of the package (closed, opened and each damaged product) to hello@matchabotanicals.com for a quick resolution. Q: How do I track my order or address concerns? A: For any questions regarding delivery or orders, send us an email at , call us, or contact us via social media. Our team is here to help you quickly.

Q: How are orders processed?
A: Orders are immediately picked up and processed quickly. If you do not receive an email the day you place your order, please wait for one the next day. To ensure you don't miss any important updates, please monitor your inbox.

Payment Questions

Q: What payment methods are accepted?
A: We accept payment by debit/credit cards and PayPal for online purchases. Rest assured, all transactions are secured with advanced encryption to ensure your safety.

Q: How can I pay with a credit card or PayPal?
A: Follow the instructions during checkout for secure processing. For specific steps, refer to our Payment Guide.

Q: What should I do if my card payment is declined?
A: Check your card details, balance and validity. Also make sure you enter any one-time passwords from your bank correctly.

Product and Storage Information

Q: Where is Matcha Botanicals matcha made?
A: Our matcha is authentically produced in Japan, specifically around Uji, near Kyoto, focusing on quality and tradition.

Q: How should I store my Botanicals Matcha tea?
A: Store tea in a refrigerator and in its original packaging to maintain freshness. This method ensures that the tea stays fresh for up to a year, as indicated on the package's expiration date.

Once ground, all Matchas begin a slow process of oxidation, which degrades their properties. Our Matcha is guaranteed to be freshly ground, and this is extremely important! We undertake complex logistics and take numerous precautions with the sole aim of providing exceptional quality: a developed aromatic spectrum, great sweetness and the preservation of all beneficial nutritional properties.

Our Matcha is supplied in airtight containers, protected from light rays that could damage it, and made of special black glass, an inert material that does not react with Matcha.

To enjoy your Matcha at the highest level of quality, we recommend consuming it within 3 months and keeping it cool at +5C in our original container. Although your Matcha can stay out of the refrigerator permanently and be safe to consume, it will lose the exceptional qualities we have worked hard to provide.

Varieties of Matcha

Q: What is the difference between Ceremonial Matcha and Premium Matcha?
A: Ceremonial Matcha is harvested in spring, using only the top leaves, offering a strong aroma and premium quality. Premium Matcha, harvested in August, has a more astringent taste and is more profitable. Choose the Ceremonial for a purer experience, and the Premium for mixed drinks like lattes.

Preparation and Recipes

Q: How do I make good Matcha?
A: Visit our Recipes section for a detailed guide on preparing Ceremonial Matcha.

Miscellaneous

Q: Do you offer any giveaways or promotions?
A: Absolutely! We love to please our customers with special promotional gifts. To stay informed of these exclusive offers, we recommend that you follow us on social networks and subscribe to our newsletter. This way you will always be in the know and won't miss any of our exciting promotions!